Shipping policy
Shipping Policy
Last updated: [DATE]
Where we ship
We currently ship within the United States, including Alaska, Hawaii, and Puerto Rico.
We do not ship to PO boxes, APO/FPO addresses, or internationally at this time.
Processing time
Orders are processed within 1 to 2 business days of being placed. Orders placed on a weekend or a public holiday begin processing the next business day.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Delivery time and cost
Free shipping on all orders over $85.
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5 to 8 business days | $5.00 |
| Standard, orders over $85 | 5 to 8 business days | Free |
Estimated delivery times are counted from the day your order ships, not the day it is placed.
Alaska, Hawaii, and Puerto Rico may take an additional 3 to 5 business days.
Tracking your order
Once your order ships you will receive an email with a tracking number and a link.
Tracking information can take up to 48 hours to update after you receive it. If your tracking has not moved after two business days, contact us and we will look into it.
Delays
Most orders arrive within the estimated window. Occasionally they do not, usually because of weather, carrier backlogs, or high volume during holiday periods.
We cannot control carrier delays once a package has left our facility, but we can help you chase it. If your order is more than five business days past its estimated delivery date, email us and we will open a trace with the carrier or send a replacement.
Incorrect addresses
Please check your shipping address before completing your order.
If you notice a mistake, email us within 12 hours of ordering and we will correct it if the order has not yet shipped. Once a package has shipped we cannot change its destination.
Packages returned to us because of an incorrect or incomplete address can be reshipped once you provide a corrected address. Reshipping costs may apply.
Lost or stolen packages
If tracking shows your order as delivered but you have not received it, first check with anyone else at your address and look for it in any usual delivery spots.
If it has not turned up within 48 hours, contact us. We will work with the carrier to locate it, and if it cannot be found we will replace it.
Damaged on arrival
If your order arrives damaged, email us within 7 days of delivery with a photo of the item and the packaging. We will send a replacement at no cost to you.
Returns
Separate from shipping, every order is covered by our 60-night guarantee. If Revela does not change your nights, contact us within 60 days of delivery for a full refund.
Full details are on our [Refund Policy] page.
Contact
Questions about a shipment, a delay, or a delivery that has not arrived:
support@revela.company
We reply to every email within one business day.
